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Shipping and Payment
Please choose the shipping and payment method that works best for you. We ship orders via Czech Post, which partners with international delivery services. Packages are delivered to the address provided in the order form by Czech Post's local partners. Once your order ships, you will receive a tracking number via email to track your delivery.
If you plan to visit our store, Magic Pencil Gallery - Galerie Pastelka, in the heart of Prague, please wait until you receive a confirmation email stating that your order is ready for pickup.
Transfer to account
We will send you the details for payment by bank transfer by email. The transfer between banks takes until the next business day.
Go-Pay
You can pay for goods by card online using a payment gateway.
Order FAQ
Can you help me choose the right image size and framing?
We are happy to help you select the perfect product. You can send us your questions using our contact form.
What is the delivery time?
Delivery times depend on your chosen payment and shipping method, current stock availability, and whether the item is custom-made. Items in stock are usually shipped within two business days after payment is received. Custom made-to-order products are shipped within approximately 10 to 14 days from the date of payment.
Where can I track my order?
You can track your order in your customer account, which is created automatically after you place your order. You can log in easily using just your email address.
What should I do if my credit card payment fails?
If you experience any issues while processing your payment, please do not hesitate to contact us.
How long do I have to pick up my order at Magic Pencil Gallery?
Orders are typically available for pickup for 5 days. If you need to extend this pickup window, please contact us.
How will I know that you received my payment?
If you pay via bank transfer, you will receive a payment confirmation along with a tax invoice directly in your email. For online credit card payments, you will see a payment confirmation immediately within the payment gateway.
Can I change my delivery address?
For international shipments, this depends on the local delivery partner of Czech Post. You will need to contact the shipping company in your country directly, using the tracking number sent to your email when the order was shipped.
How can I cancel my order?
If for any reason you need to cancel your order, please contact us as soon as possible.
Please note that for custom orders (framed prints, premium posters, or custom T-shirts), it is not possible to change the artwork, size, color, or cancel production once the order has been paid for.